Privacy Policy

Potteries Antiques Exports trading as Castle Antique Warehouse respects your privacy and is committed to protecting your personal data. This privacy notice outlines the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and will also tell you about your privacy rights and how the law protects you. This privacy notice relates to our processing of your personal data where you are our client or are a prospective client (whether as an individual/ consumer or as an authorised representative of a business) or are a third party who interacts with us (including by visiting our website).

1. Who we are

We are Potteries Antiques Exports trading as Castle Antique Warehouse (“we”, “us”, “our”), an antique shop. Our registered address is 10-12 Kingsyard, Rope Street, Hartshill, Stoke on Trent, Staffordshire, ST4 6DJ. We are the data controller and are responsible for your personal data.

We have appointed a data protection compliance manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data protection compliance manager using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Potteries Antiques Exports trading as Castle Antique Warehouse

Name or title of data protection compliance manager: Claire Humphreys - Partner

Email address:

Postal address: 10-12 Kingsyard, Rope Street, Hartshill, Stoke on Trent, Staffordshire, ST4 6DJ

Telephone number: 01782 632762

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact by filling in forms on our website or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you:

●       make an enquiry about our services;

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

4. How we use your personal data

We will only use your personal data when the law allows us to.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use on our website, please see our Cookies Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

5. Disclosures of your personal data

We may have to share your personal data with selected people or organisations. This will include, but is not limited to, sharing personal data with:

●       Service providers who provide IT and system administration services, marketing platforms and website hosting services.

●       Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

●       HM Revenue & Customs, regulators and other authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Castle Antique Warehouse does not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment process and for delivery purposes.  In this case the third party will not disclose any of the details to any other party.